VPN FAQ

Once you have successfully connected to UTSA's VPN service, you are directly connected to the UTSA network as if you were on-campus.  From a remote computer, you can access any UTSA applications designed to work only on UTSA's network such as InSight, Banner, Define, and any other department-specific applications. If the application is not web-based, please inquire with UTS to see if the application is allowed for installation on non -UTSA computer assets. Such applications requiring a UTSA VPN connection are:

• InSight
• UTSConnect Self-Service Portal (IT requests)
• Banner*
• Define*
• Network shared drives I: & S:* 
• Network printers
• Remote desktop
• System Endpoint Anti-Virus Protection*
• Windows updates*
• CrashPlan Pro Enterprise Data Backup*
• Alertus Emergency and IT Outage Notification System* 

 Note: * Denotes UTSA licensed software that can only be installed on UTSA computing assets.  

If you'd like the GlobalProtect icon to always be visible in your Windows taskbar, simply take the following steps: 

1. Click the Start button and type "taskbar"
2. Click the "Taskbar Settings" option
3. Under the "Other system tray icons," find GlobalProtect and turn the slider to "On"